Client Industry: Healthcare
Route: Singapore to Kemaman (Private Clinic)
Service Provided: Express weekend transport, urgent customs clearance

Background

A private clinic in Johor was running low on PPE and COVID-19 test kits, with new patients scheduled the next day. Their usual supplier couldn’t arrange delivery until Monday. Desperate, they contacted us late Friday night.

Challenges

• Cross-border delivery needed within 24 hours

• Medical goods subject to strict documentation

• Weekend customs clearance normally not available

Our Solution

We activated our emergency response network and engaged our on-call customs liaison.
We:

• Verified medical device classification and secured a same-day permit

• Arranged special clearance on Saturday morning using our express channel

Result

Goods arrived at the Kemaman clinic by 7 PM Saturday. The clinic operated without interruption, and the client signed a 6-month service contract with us for scheduled replenishment.