Client Industry: E-Commerce (Lifestyle & Home Goods)
Route: Johor Bahru to Jurong, Singapore
Service Provided: Cross-border fulfillment, customs clearance, return handling

Background

A Malaysian online store selling affordable home organizers and lifestyle products experienced rapid growth in Singapore. However, they lacked a scalable fulfillment solution to support daily orders across the causeway.

Challenges

• Delays at customs causing unhappy customers

• No system for handling returns or reshipments

• Limited manpower to prepare shipping documentation 

Our Solution

We offered the client a consolidation pickup from their JB warehouse.
We also:

• Automated the shipping invoice system using Excel integration

• Managed customs declaration under consolidated cargo to reduce cost

• Offered optional return address handling within Singapore for repackaging

Result

Shipping costs dropped by 30%, delivery time was reduced by a full day, and customer satisfaction rose significantly. The brand now handles 200+ cross-border orders per week, with us as their exclusive logistics partner.