Client Industry: Cultural Events & Performance Equipment
Route: Malaysia (Kuala Lumpur) → Singapore (Pandan Loop)
Service Provided: Cross-border transport, customs documentation, event-time delivery

Background

A cultural event organizer in Singapore was preparing for a large community celebration in Pandan Loop. They had ordered Dragon Dance accessories—including dragon heads, tails, poles, LED lights, and costumes—from a specialty supplier in Kuala Lumpur. With the event only a few days away, they needed a reliable logistics partner to manage transport and documentation while ensuring timely and safe delivery of these large, oddly shaped items.

Challenges

• Bulky and irregular-shaped cargo (e.g., long dragon poles, fragile foam decorations)

• Tight event schedule: goods must arrive before the weekend

• First-time shipper with little knowledge of export/import requirements

• Need to ensure zero damage and precise arrival timing

Our Solution

We began by inspecting the packing methods to ensure the dragon accessories were well protected. For this shipment, we:

• Assisted the supplier in preparing a correct commercial invoice and packing list

• Applied the correct HS code under “performance and event accessories”

• Arranged consolidated truck transport with proper strapping and padding

• Prepared and submitted the required documentation for both Malaysian export and Singapore import

• Scheduled a morning delivery window that aligned with event setup at the Pandan Loop venue

Our team provided real-time updates throughout the process and coordinated directly with the organizer’s ground team for a smooth handover.

Result

The cargo arrived on time and without damage. The event setup proceeded smoothly, and the organizer was highly impressed by our coordination and attention to detail. They have since retained us for future cultural shipments, including lion dance costumes and stage props.