Client Background:
A Malaysian manufacturing company specializing in construction-grade materials required regular cross-border shipments of steel wire coils to a building contractor in Singapore.

Cargo Details:

• Item: Steel wire (packed in coils)

• Weight: Approx. 3,000 kg per trip

• Packaging: Wrapped in moisture-resistant plastic film and secured with steel bands

• Route: From Klang, Selangor to Tuas, Singapore

Challenges:

• Steel wire is dense and heavy, requiring secure loading to prevent coil shifting.

• Delivery timing was critical due to the client’s project schedule.

• Customs documentation needed to meet Singapore’s building material import regulations.

Our Solutions:

• Secured Heavy-Duty Transport: Deployed a 10-ton lorry with anti-slip floor mats and additional coil bracing using wooden blocks and ratchet straps.

• Fast Cross-Border Clearance: We pre-prepared the commercial invoice, packing list, COO, and HS code declarations to ensure smooth customs processing.

• Real-Time Updates: Provided live tracking and a direct point-of-contact throughout the transit.

Result:
The client was highly satisfied with our punctuality and cargo handling. We now support their weekly shipments with zero delays and no product damage.