Client Industry: Engineering / OEM Spare Parts
Cargo: 1 Large Wooden Crate (Machinery component)
Route: Singapore ➡ Batam, Indonesia
Service Provided: Wooden crating, cross-border export clearance, sea freight via Singapore-Batam RORO ferry

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Background

A Singapore-based supplier of OEM mechanical components needed to ship a critical replacement unit to their client’s facility in Batam. The item was securely packed in a heavy-duty wooden crate and had to be delivered with full customs clearance and proof of delivery.

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Challenges

• The item was bulky and heavy, requiring stable lashing for sea transport

• Indonesia import process required accurate HS code declaration, invoice, COO, and packing list

• Batam clearance required Indonesian consignee coordination for smooth delivery

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Our Solution

• Provided custom wood crating, ISPM 15 certified and heat-treated for international shipment

• Coordinated export customs clearance in Singapore, including export permit and manifest filing

• Shipped the crate via RORO ferry from HarbourFront to Batam Center Port

• Worked closely with Batam consignee and forwarder for smooth import clearance

• Supplied POD (Proof of Delivery) and customs-stamped documents for client records

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Result

• Shipment completed within 5 working days, no customs hold-ups

• Crate arrived in perfect condition thanks to proper handling and sea lashing

• Client later appointed us as their regular logistics partner for monthly Batam shipments